Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions for Rabbits, Guinea Pigs and Other Small Animals

EXPERTLY GROWN ON OUR FARM IN YORKSHIRE
FIELD TO NIBBLE; WE LOOK AFTER IT ALL
100% RECYCLABLE + PLASTIC FREE PACKAGING
BARN DRIED USING GREEN ENERGY
EXPERTLY GROWN ON OUR FARM IN YORKSHIRE
FIELD TO NIBBLE; WE LOOK AFTER IT ALL
100% RECYCLABLE + PLASTIC FREE PACKAGING
BARN DRIED USING GREEN ENERGY

Products

What Small Animals is HayDay Hay Suitable For?

Our premium quality, barn dried hay is suitable for all animals with a hay based diet. This includes rabbits, guinea pigs, chinchillas, degus and more!

Do You Offer Hay Trial Packs?

Get a taster of our premium barn dried hay, delivered straight to your door for your small pet to try and see which HayDay hay suits their taste!

For just £4.99, try our Hay Taster Pack which is 50/50 Tasty Timothy and Moreish Meadow Hay. The special ‘tasting holes’ on top of pack make it super easy to see which one they go for first. You don’t have to worry about delivery too as they’re letterbox size and include free shipping!

Are Your Products Approved By Specialists?

All of our hay products are FEMAS accredited which mean that we have to follow strict regulations to grow our grass. Meaning your small animal is guaranteed high quality, consistent and delicious hay!

We also have our in house nutritionist, Briony, who is a Registered Nutritionist with the AfN (Assosiation for Nutrition) and has spent time as a nutritionist for everything from guinea pigs to guinea fowl and has a keen interest in feeding for gastric and dental health.

What Weight are your Hay Boxes?

We offer two different pack sizes for your small pets! Tasty Timothy Hay and Moreish Meadow Hay boxes are 4.5kg and our Ryegrass Hay and Alfalfa Hay are 1kg.

How Should I Store My Rabbit Hay?

We best recommend storing your small animal's hay in a cool, dark and well ventilated space.

Hay can be kept fresh for your rabbits, guinea pigs and other small animals for as long as 18 months. For more information, you can see some of our customer's hay box storage solutions.

Can Your Hay Be Used As Bedding?

Both of our Tasty Timothy and Moreish Meadow Hay products are suitable to be used as bedding. Although, Moreish Meadow Hay is definitely more favoured as bedding for rabbits and guinea pigs as it's softer in texture!

Feeding and Nutrition

Which Type of Hay Is Best For My Small Animal?

Tasty Timothy Hay is a favourite with rabbits, guinea pigs and more! Loved for its coarse stems and beautifully green Timothy heads - it promotes great gut and dental health.

Moreish Meadow Hay is great not only to nibble but it pairs as a comfy bed too! Adored by the fussiest of small animals, it's also high fibre to support healthy gut health.

Ryegrass Hay is a palatable feeding hay for rabbits, guinea pigs and other small animals due to its sweet taste and stalky stems! Its enhanced nutrition means it's suitable to be fed in addition to other hay types for enrichment or to top up nutrition where required.

Alfalfa Hay is suitable for young (up to 6 months), breeding or growing small pets - as well as those unwell or recovering from injury. Its high protein and calcium content means it's a great feeding hay for health, growth and development! But don't worry, you can also feed Alfalfa Hay to adult pets in moderation, alongside their base hay.

All of our HayDay Hay products are FEMA's accredited too!

Not sure which your pet will like best? Why not try one of our Hay Taster Packs so your small animals can try both of our Timothy and Meadow Hay first and decide for themselves which they prefer!

Can I Feed Different Types of Hay to My Small Animal?

Absolutely! Diversifying your small animal's diet is important as it improves their hay intake and prevents them from getting bored.

We would recommend feeding your small pet both Tasty Timothy and Moreish Meadow Hay as your small animals 'base' hay, and introduce Alfalfa and Ryegrass Hay additionally (in moderation) to enrich their diet further.

Always introduce any new hay types gradually, over a period of 7 to 14 days.

What Quantities Of Forage Should I Feed To My Small Animals?

All our packaging and product pages contain specific feeding guidelines for feeding forage to your rabbits, guinea pigs, chinchillas and degus. As a general rule there should always be clean, fresh forage available, at free choice, for your small animals. Most small pets eat about the size of their body in forage each day, but always check packaging and product pages for specific requirements. If you are unsure, always check with a vet or nutritionist, or check out our handy guide on feeding and nutrition.

What Are The Basics To a Healthy Small Animal Diet?

Every small animal should have access to:

Treats should be offered in moderation to your small animal, and fed ad-lib to their unlimited hay and water.

This may vary between different small animals, therefore, if you're ever unsure please seek advice from a vet. The Rabbit Welfare Association and Fund offers great advice on healthy diets for pet rabbits.

Why is Good Quality Hay so Important for My Small Animal?

Premium quality hay is essential for small animals like rabbits and guinea pigs to keep their sensitive and complex bodies moving! A high fibre diet encourages correct gut movement and not to mention how it helps to wear down their continuously growing teeth!

All of our hay is grown on our farm in Yorkshire, we look after the whole process ourselves from growing the grass to packing your orders. If you'd like to find out more about our story, farming or our team - take a look on our social media channels or drop us a message!

Can Rabbits and Guinea Pigs Eat The Same Hay?

Rabbits and Guinea Pigs can eat the same hay! Our Tasty Timothy and Moreish Meadow Hay promotes great dental and gut health for all small animals. Our Moreish Meadow Hay has proven favourable by Guinea Pigs as a bedding hay.

Should Rabbits Have Access to Hay All Day?

Yes! Rabbits and other small animals should have access to hay at free choice, at all times. The recommended feeding amount is the equivelant to their body size, however for great gut health and healthy teeth, we would encourage you to feed your small animal more hay.

For more advice, refer to our feeding guidelines and nutrition for small pets.

What's The Best Way To Feed Hay To My Guinea Pig?

Hay is an essential part in any rabbits, guinea pigs, chinchillas and degus diet. Feeding hay can be as simple as putting it in their space and enclosure. To avoid boredom at feeding times, small animals are known to love enrichment, therefore you can try feeding hay in various different ways such as; hay racks, balls or feeders! We have some great enrichment ideas for your small animals across on our blog.

Delivery and Returns

What Payment Options Do You Accept?

We accept all forms of Credit Card payments.

How Much Is Delivery and How Long Does It Take?

DPD

We dispatch our Tasty Timothy Hay and Moreish Meadow Hay using DPD Next Day. Spend over £33 for free delivery or for orders under, flat rate shipping is £3.95. For next day delivery, order before 12pm Monday-Friday.

Royal Mail

All Hay Taster Packs, Accessories and Treats are dispatched using Royal Mail 48HR. Please allow up to 3-5 working days to receive your order.

Can I Track My Order and Shipment?

All tracking information is available through both of our chosen couriers: Royal Mail and DPD.

Once your HayDay order has been shipped, you will recieve an email with a tracking number so that you can follow your small animal's hay delivery from our farm and straight to your home!

Please get in contact with us at hello@hay-day.co.uk if you have any queries regarding your order.

What Is Your Refund and Exchange Policy?

You can rest assured that at HayDay, we pride ourselves on the quality of hay that we produce.

If you do receive any problems with your order, please contact our team at hello@hay-day.co.uk where we will be happy to help!

Do You Ship Your Products Outside of The UK?

We only ship to Mainland UK excluding Northern Ireland.

If you have an international shipping enquiry, please contact us on www.hay-day.co.uk where we will be happy to assist you and your enquiry.

Subscriptions

How Do I Subscribe?

You are given the option to subscribe to our products either through our product pages or on our subscription page.

Choose to have your small animal's hay boxes delivered every 2, 4, 8 and 12 weeks. Our subscriptions are totally flexible: pause, cancel or change at any time. With no cancellation fee!

Where Do I Manage My Subscription?

You can pause, delay or cancel your subscription anytime through your account. With no cancellation fee!

We would recommend you having an account with us to manage your subscription, but if not, simply scroll to the bottom of your confirmation email and select ‘Manage my Subscription’.

If you have any problems with this then please get in touch with us at hello@hay-day.co.uk.

Why Should I Subscribe to My Small Animal's Hay Delivery?

With a HayDay Subscription, save 15% on each order! Delivered directly from our farm in Yorkshire to your door, choose from our Tasty Timothy and Moreish Meadow Hay.

You can pause, cancel or change your subscription at any time. With no cancellation fee!

General

How Is HayDay Hay Different? And What Is So Good About It?

At HayDay we do things differently, and here are just a few reasons why we think you’ll love us:

  • We grow all our own grass on our farm in Yorkshire so we know exactly what has happened to our hay from the field to your small animal.
  • We barn dry our hay using green energy. Traditional farming techniques means that hay is left to dry in the field, which causes inconsistency and is hard to manage due to British inclement weather. We have much more control meaning we can guarantee the best quality hay for your small animal, all year round.
  • We are 100% plastic free… Just cardboard, paper and other environmentally friendly materials. Enough said!
  • Our hay is grown specifically with small pets in mind. We have fields on the farm dedicated to growing Moreish Meadow Hay and Tasty Timothy Hay for your pets. It is looked after from start to finish making sure it is just right for them.

Why Choose HayDay?

Our founders, Tom and Mike, have 10 years industry experience supplying hay to some of the top racehorses in the UK and abroad. So you can trust us with producing high end and quality products which are home grown on our farm in Yorkshire, for your small animals.

We produce premium quality, long stem hay for Small Animals all year round! Unlike traditional farming methods where farmers would rely on consecutive dry days to make hay, we use green energy to barn-dry our hay! This guarantees perfect quality hay each time.

How Do I Get In Contact?

You can get in contact with HayDay via email at hello@hay-day.co.uk.

You can also message us on our socials. You can do this through our Instagram and Facebook pages where our team aim to get back to you within 24 to 48 hours. But we usually will get back to you sooner!

Can I Review Your Products?

As a small business, we really value your thoughts and feedback, so please make sure to leave us a review.

The best way to do this is through Trustpilot, on our social media pages or to send us an email at hello@hay-day.co.uk. We would love to know what you and your small animals think of our HayDay hay. All feedback is welcome!

Are HayDay Products Available In Retail?

For now, our products are only available to order directly from our website where delivery or click and collect options are available for all customers!

Know a retailer you think might be interested in HayDay? Let us know.